Shipping policy

Processing Time

Orders are typically processed and dispatched within 1-3 business days (excluding weekends and public holidays). Upon dispatch, a confirmation email containing the tracking number will be sent to the customer.

    Shipping Methods & Delivery

    We utilize services provided by Mondial Relay, DPD, and Bpost.

    Delivery times are estimates and may vary depending on the carrier and destination. While we work closely with our shipping partners, delays caused by the carrier are beyond our control.

    Shipping Rates

    - Free Shipping: Applicable to orders exceeding €79, shipped via Mondial Relay to Belgium, France, the Netherlands, and Luxembourg.

    - Standard Rates: Shipping costs are calculated at checkout based on the total order weight and destination.

    Address Accuracy

    It is the customer's responsibility to provide accurate shipping information at the time of purchase.

    Nekomecha shall not be held liable for orders shipped to incorrectly provided addresses.

    Requests for address updates must be submitted immediately via our official contact channels; however, once an order has been processed or shipped, we may no longer be able to modify the shipping address.

    Damaged Parcels

    If your parcel arrives with visible damage, please contact us within 48 hours of delivery at contact@nekomecha.com and include clear photographs of:

    • the shipping box;
    • the contents of the parcel;
    • any visible damage.

    Order Support & Inquiries

    For any issues regarding order status or delivery, please contact our support team at contact@nekomecha.com.

    All inquiries will be addressed in a timely manner.

     

    At Nekomecha, we treat every collectible with the same care we expect as collectors ourselves.

    Nekomecha